Learn more about Service and Industry 4.0
(Part 1/3) Digitization of the After Sales Service
In order to remain competitive and to reliably meet the demands of your customers in the future, the digitalization of customer service plays an important role.
Read articleEvonik Using Video Support in Service: The Customer Success Story
With video support based on the innovative ADTANCE Smart Service platform, experts can connect live from a distance and provide assistance to employees in the field as required.
Read articleADTANCE Guarantees Reliable Service despite Coronavirus
ADTANCE Workflow enables production workers to carry out equipment maintenance themselves, while ADTANCE Support offers technical experts from all over the world the opportunity to assist workers in the field.
Read articleDigitization in Service - After Sales Service 4.0
After the purchase is before the purchase! after sales service is crucial to satisfy a customer not only at the moment of purchase, but also to confirm the customer's decision afterwards.
Read articleAfter Sales Service – Opportunities for higher customer satisfaction
After Sales Service will continue to maintain contact with the customers. Follow-up orders offer a company the opportunity to retain customers in the long term even in the face of intense competition.
Read articleADTANCE moves to new Headquarters and expands to the US
ADTANCE will move into its new headquarters in Wald-Michelbach, Hessen on January 1st, 2020. In addition, the US site in Michigan will be further expanded.
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