Learn more about Service and Industry 4.0
The trends in customer service
Customer service is often ignored in the digital age, but it is more important than ever. In this article, we look at the trends in customer service and highlight why digitization is important for businesses.
Read articleSmartglasses as a medium of digital progress
The functionality of RealWear HMT-1 and RealWear HMT-1Z1 smartglasses open up opportunities to significantly increase the efficiency of the employee on site. It is to be expected that they will permanently change working methods.
Read articleArtificial Intelligence in Customer Service - An Opportunity for Companies
Artificial intelligence (AI) has the potential to significantly influence our future in most areas of life, including industry.
Read articleThe 5 Current Challenges in Industrial Customer Service
In addition to the current contact and travel restrictions due to Covid-19, there are other current challenges that industrial customer service faces.
Read articleMonitor Complete Plants and Production Lines Remotely
This year we already introduced the new ADTANCE Support version. Besides many new and upgraded features, it is now possible to connect any kind of stationary cameras, drones & underwater ROVs to the new Support Version.
Read articleADTANCE Smart Service Platform Delivers First Multi-camera Fieldstreaming Video Support …
Live multi-angle video customer support accelerates machine repairs, reduces downtime, improves remote training and facilitates long distance collaboration.
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