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ADTANCE targets the places where after-sales in machinery and plant engineering loses measurable margin: travel, waiting time, inconsistent processes and missing digital service offerings.
ADTANCE brings the most sales-relevant service processes into one platform: remote support, digital workflows, PVM monitoring, customer portal, tickets, spare parts and documents. Start with one clear use case and extend it into a scalable digital service offering.
Solve service cases faster
Remote Support brings experts to machines and plants via video, data glasses, smartphone or tablet. Travel effort, waiting time and escalations decrease.
Standardize service processes
Workflow digitizes checklists, maintenance records, audits and service reports. Technicians are guided and documentation is created while work is performed.
Turn machine data into an offering
PVM Monitoring makes status, thresholds and alerts visible. This creates customer dashboards, service levels and new digital after-sales packages.
Find the right use case
If you do not want to start with a module name, the use cases connect your service problem with the right ADTANCE solution.
ADTANCE Support connects your experts with technicians and customers on site by live video. Resolve incidents, acceptance tests, maintenance and training faster with less travel.
ADTANCE Workflow replaces paper checklists with mobile guided processes for maintenance, service, audit and quality - including mandatory fields, photos, measured values and reports.
PVM makes machine conditions, thresholds and alerts visible - as the basis for condition monitoring, remote service and digital after-sales offerings.
ADTANCE Predictive Maintenance analyzes machine data, detects risks early and supports data-based maintenance decisions.
ADTANCE Asset Management centrally manages machines, plants, components, documents, contracts and service history - as the basis for customer portal, support, parts, workflow and monitoring.
ADTANCE Ticketing bundles technical service requests, escalations, SLAs and customer communication in the customer portal - instead of losing context in email and phone.
ADTANCE Parts turns spare parts requests into a digital self-service process with machine context, bills of materials, documents, cart and structured request handling.
ADTANCE DMS centralizes technical documents, versions and access rights and makes manuals, test reports and service documents usable in the customer portal.
ADTANCE is a global software company specialising in the digitalisation of after sales services. Our software increases efficiency and customer satisfaction. We support customers from a wide range of industries - from local special purpose machine and plant manufacturers to international car manufacturers. ADTANCE has three locations: the headquarters in Wald-Michelbach in southern Germany, Stade in northern Germany and in the Detroit area for the North American market.
ADTANCE was founded in 2015 by the two brothers Sven and Nils Arnold.
As CTO, Sven Arnold is responsible for the technical implementation. His computer science studies with a focus on real-time systems and robotics enables ADTANCE to offer solutions even in production-critical areas. Nils Arnold studied with a focus on business administration and marketing and, as CEO, develops new business models and optimisation possibilities together with clients.
We offer our customers different modules for service processes and maintenance - integrated in one platform. The Smart Service Platform covers the entire value-added process - from the Workflow solution to the remote maintenance solution ADTANCE Support. The innovative software creates the greatest possible added value for our customers. All ADTANCE solutions are individually tailored to the respective company.
ADTANCE Support connects experts by video, data glasses, smartphone or tablet directly with technicians and customers on site. Many companies start here because the value is visible immediately: faster troubleshooting, less waiting time and a modern service channel that can later be extended with Workflow and PVM Monitoring.
View SupportThe cards show faster which goal was pursued, which ADTANCE solution is used and what result it creates.
Berit Wangard, Customer Interface & Development, Technical Service
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Lars Albermann Service Manager FRIMO Group
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Thorsten Leidreiter, Service Manager Messer Cutting Systems Europe
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Felix Hopfer, ICT
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Stephan Czwick, Product Manager